Complaints Policy 17/07/25

Effective Date: 17th July 2025 (v2)

LucyJames Recruitment Ltd is committed to delivering a high-quality service to clients and candidates. If you are dissatisfied, we want to hear from you so we can put things right.

How to Raise a Complaint:

You can raise a complaint by contacting us via:

📧 admin@lucyjames.uk

What We’ll Do:

Acknowledge Receipt – Within 2 working days
Investigate – A senior team member will investigate and may contact you for more details.
Respond – We aim to respond within 10 working days with a proposed resolution
Escalation – If unresolved, you may request a review by Lucy Gabriel (Director)

If you remain unsatisfied, and the complaint relates to a recruitment practice breach, you may refer to the Recruitment & Employment Confederation (REC) or Information Commissioner’s Office (ICO)

© 2017 LucyJames Recruitment Limited – All rights reserved. Notice Regarding Engagements and CV Submissions
By receiving, interviewing, or engaging with any candidate or worker introduced by LucyJames Recruitment Ltd — whether directly or indirectly — you acknowledge and agree to be bound by our standard Terms of Business, publicly available on our website and provided upon request.
Our terms apply to all temporary, permanent, and contract placements, and outline the applicable fees and conditions for introductions.
Registered in England & Wales: Company No. 16281774

Complaints Policy 17/07/25

How to Raise a Complaint:

You can raise a complaint by contacting us via:

What We’ll Do:

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