Policies & Compliance 17/07/25

Equal Opportunities & Diversity Policy

Effective Date: 17th July 2025 (v3)
LucyJames Recruitment Ltd is committed to equality, diversity, and inclusion.

• No discrimination based on age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.
• Jobs based on skills and merit.
• Processes designed to avoid bias.
• We work only with clients who share these values.
  Concerns: admin@lucyjames.uk
   

Complaints Policy

Effective Date: 17th July 2025 (v2)
We are committed to high-quality service.

• Email complaints: admin@lucyjames.uk 
• Acknowledge: 2 working days
• Investigate: by senior staff
• Response: within 10 working days
• Escalation: Lucy Gabriel (Director)
  Unresolved issues: REC or ICO
   

Health & Safety Statement

Effective Date: 1st May 2025 (v2)
We ensure safe working conditions for staff and supplied workers.

• Staff trained to report hazards; offices compliant with H&S Act 1974
• Temporary workers: clients must provide inductions & safe environments
• Concerns: report to admin@lucyjames.uk or your consultant
   

Right to Work & Compliance Statement

Effective Date: 1st May 2025 (v2)
LucyJames Recruitment Ltd complies fully with UK immigration law.

• Identity & right to work verified pre-placement 
• Visa expiry monitored & recorded 
• Home Office checks used if status unclear 
• Records kept securely for 2 years post-employment
• We do not place anyone without legal right to work.