Effective date: August 2026

LucyJames Recruitment Limited is committed to equality of opportunity and to providing recruitment services that are fair, inclusive and based on skills, experience, capability and suitability.

We do not unlawfully discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or any other characteristic protected by law.

We aim to:

• promote fair and inclusive recruitment practices;
• assess individuals objectively against relevant role requirements;
• challenge discriminatory recruitment practices where appropriate; and
• work with clients who support fair and lawful recruitment.

Concerns relating to equality or discrimination can be raised confidentially at admin@lucyjames.uk.

Effective date: August 2026

LucyJames Recruitment Limited is committed to providing a professional, responsive and transparent recruitment service.

If you are dissatisfied with any aspect of our service, please contact admin@lucyjames.uk with details of your concern.

We will:

• acknowledge your complaint within 2 working days;
• investigate it fairly and confidentially;
• aim to provide a substantive response within 10 working days; and
• keep you informed if additional time is required.

Complaints may be escalated to Lucy Gabriel, Director.

Where appropriate, unresolved matters may also be referred to the relevant regulatory or professional body, including the Recruitment & Employment Confederation (REC), Employment Agency Standards Inspectorate or Information Commissioner's Office (ICO), depending on the nature of the complaint.

Effective date: August 2026

LucyJames Recruitment Limited is committed to protecting the health, safety and welfare of our employees and temporary workers.

For temporary assignments, we work with clients to establish that appropriate health and safety arrangements are in place before placement.

Clients are responsible for providing a safe working environment, appropriate risk information, induction, instruction, supervision and any necessary site-specific training or protective equipment.

Workers are expected to follow all health and safety instructions, use equipment appropriately and report hazards, accidents or concerns promptly.

Health and safety concerns should be reported to your LucyJames consultant or admin@lucyjames.uk.

Effective date: August 2026

LucyJames Recruitment Limited is committed to preventing illegal working and complying with UK Right to Work requirements.

Before placing or employing a worker where LucyJames is responsible for the Right to Work check, we will:

• verify identity and Right to Work using the appropriate Home Office-compliant process;
• use online share-code, digital identity or document checks where applicable;
• record the date and evidence of the check;
• monitor time-limited immigration permission and conduct follow-up checks where required; and
• store Right to Work records securely for the duration of employment or engagement and for two years afterwards, where required by law.

LucyJames will not knowingly employ or supply an individual who does not have the legal Right to Work in the UK.